Incisive

 https://joinincisive.com/careers

Click through, example posting:

 Onboarding & Training Specialist

United States - Remote (within location)Full-Time$60,000 – $75,000 / year

 Incisive is hiring an Onboarding & Training Specialist to own the first and most critical phase of the customer lifecycle: onboarding, training, and early adoption.

You will be the primary point of contact for new practices from scanner delivery through their first successful cases and transition to steady-state usage. The quality of this first experience directly impacts customer confidence, utilization, and long-term retention. This is a highly visible, hands-on role that requires in-depth knowledge of digital restorative workflows and a strong instructional presence.

This role must work Eastern or Central Time Zone hours to align with practice schedules.
Key Responsibilities

Practice Onboarding

    Lead end-to-end onboarding for new practices from scanner delivery through first successful cases and handoff to steady-state
    Guide practices through a structured onboarding program with clear milestones, adapting delivery to each practice's staff structure, learning style, and pace
    Create and configure lab accounts; coordinate directly with lab partners on practice preferences, case workflows, and submission requirements
    Ensure practices understand Incisive's value proposition, quality standards, and how the lab network operates
    Facilitate change management with dentists and practice leaders to build buy-in for digital workflow adoption

Clinical & Workflow Training

    Deliver engaging virtual (and occasionally in-person) training sessions across our supported scanner platforms (Sirios X3, Trios, and ICAM), covering scanning workflows (crowns, bridges, implants), case submission and lab-specific workflows, and scanner care and maintenance
    Provide hands-on, live scanning coaching so clinical teams can practice under guidance
    Provide live chairside support for early cases to ensure first-case success
    Deliver advanced training for complex workflows (AOX, dentures, complex restorative) as needed
    Provide retraining and follow-up sessions to drive sustained adoption and utilization
    Early Adoption & Performance Monitoring
    Monitor first cases and early scan quality; deliver clear, constructive feedback to improve technique
    Track early practice performance against activation milestones and time-to-value targets
    Identify gaps in adoption or utilization and run targeted follow-up to close them
    Identify early risk signals during onboarding and escalate proactively to Customer Success