https://www.storylane.io/careers
Example posting:
Enterprise Customer Success Manager (US Remote)
$80K - $150K•US / Remote (US)
The ideal person:
3+ years in B2B SaaS Customer Success / Implementation / Solutions, with enterprise customers.
Has partnered closely with marketing and sales teams (RevOps, Demand Gen, Sales Enablement, AEs) and can work confidently with VP/Head/Exec stakeholders in those orgs.
Strong at executive communication: clear agendas, crisp recaps, and steady QBRs (Quarterly Business Reviews).
Has owned renewals and expansions (or partnered tightly with Sales on commercials) and can build account plans that turn adoption into growth.
Loves going deep on product to solve problems and unblock customers.
Can run multi-stakeholder onboarding: admins, champions, IT/security (when needed), and exec sponsors.
Comfortable in a remote, fast-moving team; can work independently and follow through.
Excellent written and verbal communication skills.
Experience using Intercom (or similar), Zoom, and a CRM/support toolkit.
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