SchooLinks

 https://apply.workable.com/schoolinks/

Example posting:

 Customer Success Manager, Enterprise

Remote Partner Success Full time
United States

 The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include...

    Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
    Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
    Build and maintain director and executive level relationships at each of your districts. 
    Facilitate renewal process (quote, verbal approval, signature) for your districts. 
    Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
    Continuously define, document problems and challenges faced by our districts.
    Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

    5+ Years Professional Experience in a Customer Success position
    3+ years experience in implementation and customer success for a SaaS company
    Experience in ClassLink/Clever, SFTP preferred
    Experience or Ability to work in a remote environment
    Strong interpersonal skills
    Project management skills (understand task dependencies/sequence and manage of tasks)
    Positive attitude - you can stay optimistic in high stress situations
    Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
    Ability to close renewal and multi-thread to discover expansion opportunities
    Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
    Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October.