Spectraforce

 https://spectraforce.com/careers/find-a-job

Choose "remote" in work type drop down box.

Example posting: 

 Title - Patient Support Representative
Duration – 4 months assignment
Location – 100% Remote 
Preferred - Bi-lingual in English and Spanish
Shifts (Eastern):-
8:00am–4:30pm
8:30am–5:00pm
9:00am–5:30pm
9:30am–6:00pm 

POSITION SUMMARY:
The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.
 
RESPONSIBILITIES:

    Support inbound and outbound phone lines for the pharmacy
    Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals
    Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
    Accurately and completely capture information and update systems appropriately
    Be flexible, organized and able to comply with constantly changing program business rules
    Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution
    Provide first call resolution where possible.  Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
    Provide availability, tracking and shipping information for patient’s medication as needed
    Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
    Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
    Execute day-to-day operations specific to the assigned program(s).
    Maintain patient confidentiality at all times.

 
MINIMUM JOB REQUIREMENTS:

    High school diploma or equivalent
    Two (2) years of work experience in a customer service or customer focused role
    Must have proven ability to provide consistently high-quality of service