https://www.ashbyhq.com/careers
Example posting:
As the Manager of High Touch Customer Success, you will play a pivotal role in ensuring our customers have a remarkable experience with Ashby as we continue to scale. You’ll lead — and continue to grow — a team of skilled and tenured CSMs focused on driving adoption, value realization, and long-term partnership post-onboarding.
In this role, you will:
Lead and coach a team of CSMs who partner with customers across adoption, optimization, and ongoing success
Uplevel team performance through 1:1 coaching, skill development, and strong operational rigor
Drive scalable approaches to customer success, helping the team translate what’s working into repeatable best practices across a large portfolio
Partner closely with Implementation, Support, and cross-functional teams to ensure a seamless customer experience across the lifecycle
Be a key voice in evolving how we deliver consistent, high-quality experiences at scale
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