HealthEquity

 https://careers-healthequity.icims.com/jobs/search?ss=1&searchLocation=12781--Remote

Example posting:

 Member Service Specialist

 The Member Services Specialist serves as a trusted advisor and advocate for HealthEquity members by delivering accurate, timely, and personalized support across multiple service channels, including phone, chat, email, and emerging digital platforms. 

In an AI-enabled service environment, this role leverages technology, digital tools, and human expertise to resolve member needs, provide consultative guidance, and create exceptional member experiences. The Member Services Specialist is responsible for researching and resolving complex account issues, educating members on HealthEquity products and services, and helping members maximize the value of their healthcare savings and spending accounts.

This role requires strong critical thinking, problem-solving, adaptability, and relationship-building skills to support increasingly complex member interactions while ensuring compliance with company policies, regulatory requirements, and data privacy standards.

This is a REMOTE position, but candidates must reside in the following states to be considered: AR, AL, FL, GA, IA, ID, IN, KS, KY, MO, MS, NC, OH, OK, SC, SD, TN, TX, UT, WY